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Booking Terms & Conditions | Stay Hamlet

Welcome to Stay Hamlet booking page & conditions page.. Please read our Booking Terms & Conditions carefully before completing your reservation. In fact, these rules govern your stay in our holiday homes across Liguria and Milan. Consequently, by confirming your booking, you accept all the policies outlined below.

designed logo Stay Hamlet for Booking Terms & Conditions .

General Terms and Conditions- Stay Hamlet 

This page outlines the general booking terms and conditions of sale for the following holiday apartments, hereinafter referred to as the “Properties”, “Accommodations”, or “Holiday Homes”:
    • “Castè Style near Cinque Terre – Stay Hamlet”
        • CITRA Code: 011023-LT-0028 | CIN Code: IT11023C2NDJ8L49M
        • Location: Località Castè, Via Castè 33, 19020 Riccò del Golfo di Spezia (SP), Italy.

    • “Il Giardino dell’Artista in Milano – Stay Hamlet”
        • CIR Code: 015146-CIM-10091 | CIN Code: IT015146B4AXHIYCYX
        • Location: Via Antonio Fortunato Stella 15, 20125 Milan (MI), Italy.

    • “Riomaggiore Fisherman’s House”
        • CIR Code: 011024-LT-0129 | CIN Code: IT011024C25LXMQW8W
        • Location: Via Gramsci 9, 19017 Riomaggiore, La Spezia (SP), Italy.
        • Owned by Giacomo Bertonati.

    • “For You”
        • CIR Code: 011023-LT-006 | CIN Code: IT011023C2LOQS6M47
        • Location: Via Castè 10, Riccò del Golfo di Spezia, 19020 La Spezia (SP), Italy.
        • Owned by Giacomo Bertonati.

These Properties are professionally and commercially managed by Serenella Messina, in her capacity as Owner and Legal Representative of the sole proprietorship SH di Serenella Messina.
Corporate and Legal Details:
    • VAT Number (P.IVA): IT 01585220112
    • Tax Code (Codice Fiscale): MSSSNL61M59F205Y
    • ATECO Codes (Economic Activity): 55.20.42 & 68.32.01
    • REA Registration Number: MI-2754645
    • Registered Legal Office: Via Antonio Fortunato Stella 15, 20125 Milan (MI), Italy
    • Telephone: +39 335 5762645
    • Certified Email (PEC): serenellamessina@pec.it

Hereinafter referred to as the “Owner”, “Manager”, “Host”, or “Property Manager”.
 

📅 Booking Rules & Reservation Policies 

  • Acceptance of Terms: By making a reservation through our website stayhamlet.it or any affiliated sites, the user fully accepts and agrees to the general booking terms & conditions of sale, the cancellation and no-show policies of the property, and any other additional rules or conditions.
  • Legal Relationship: These General Terms and Conditions of Sale govern the relationship between the Owner or Property Manager and the user (hereinafter referred to as the “Customer” or “Guest”) who reserves a vacation at one of our properties, whether through this website or other specialized tourism and holiday rental platforms.
  • Customer Responsibility: The Customer is strictly required to verify, during the booking process, that the selected property is the correct one, located in the desired destination, and meets all required specifications. The Customer must also ensure that all booking terms  are deemed satisfactory. By completing the reservation, the Customer fully accepts these booking terms and conditions.
  • Direct Booking Advantage & Rates: Booking directly through this official website guarantees the best available rate. To finalize the reservation, please select the rate plan that best suits your needs and complete the registration process by paying the required amount.
  • Guest Identity Verification: In compliance with local regulations, guests are strictly required to provide valid personal identification details for all members of the traveling party.
  • Check-In & Digital Guide: Following the successful completion of the registration and payment, a digital guide containing comprehensive instructions to access the apartment will be sent to your email.

     

📜 Contract Signing & Legal Obligations

  • Rental Agreement Execution: In accordance with Italian law governing short-term holiday rentals (Locazioni Turistiche), guests may be required to electronically sign a standard Short-Term Rental Agreement prior to or upon check-in to formalize the reservation.
  • Mandatory Police Notification (Alloggiati Web): In compliance with Article 109 of the Italian Public Safety Law (TULPS), the Host is legally obligated to register the personal details and valid identification documents (Passport or National ID) of all occupying guests with the Italian State Police within 24 hours of arrival. Failure to provide this information will result in the immediate cancellation of the booking and denial of access to the property.
  • Statistical Reporting (ISTAT): Guest data will also be processed and submitted anonymously to the regional statistical authorities, as strictly required by local tourism legislation.
  • Local Tourist Tax (Tassa di Soggiorno): Guests are legally required to pay the local Tourist Tax, where applicable, determined by the municipalities of Milan and Riomaggiore. This tax is calculated per person, per night, and is generally not included in the room rate unless explicitly stated otherwise.
  • Compliance and Property Care: Guests legally undertake to respect the property, the building rules, and the quiet hours. Any damage caused to the accommodation or its inventory during the stay will be the financial responsibility of the registered Customer.

     

Payments and Booking Conditions

If you book through an Online Travel Agency (such as Booking.com, Airbnb, or VRBO), that specific platform will manage your payments directly. Therefore, you are required to carefully read the terms and conditions on their booking portal.
However, the property will manage registration, check-in, and all stages of your stay directly. For these processes, we use the StayHamlet.it website, the Octorate management software, and direct contact.
In any case, the guest must provide their personal data. For more information regarding data protection, please read our Privacy Policy page carefully.
 

Direct Bookings via StayHamlet.it

If you book directly through the StayHamlet.it website, which is powered by the Octorate platform, you will refer to the property for every phase of your reservation and stay.
In this case, all payments are processed securely through the Octorate portal and the Stripe platform. You can make payments by credit card via Stripe. Furthermore, payments must comply with your chosen refund and booking policies, and must always be completed before check-in.
 

Security Deposit

Whatever your booking channel, a maximum amount of 300 euros may be authorized on your credit card as a security deposit for potential damages. In fact, this amount will not be withdrawn. It will only be frozen or held in the event of a dispute.
Consequently, if no damage occurs, the held amount will be fully released within 3 days after checkout. However, if any damage is found, the property must provide photographic evidence to justify any withholding.
Therefore, we highly recommend reporting any incident or damage promptly during your stay. This security deposit requirement will be clearly indicated during the booking process.
 

Cancellation, Refund Policies, and Rates

The price of our rates varies depending on the season and the number of occupants. During the booking process, guests can choose between different rate options and cancellation condition
 

Flexible Cancellation Policy (7-Day Terms)

 
Our flexible policy allows free cancellation up to 7 days before your arrival date. The specific conditions are structured as follows:
  • Booking Deposit: The guest must pay a 50% deposit at the time of booking. Consequently, the property will remain available to other guests, and the reservation will not be confirmed until this deposit is received.
  • Free Cancellation: You can cancel for free up to 7 days before your scheduled check-in date. In this case, the deposit will be fully refunded, excluding any potential bank transaction fees.
  • Late Cancellation: If you cancel between the 7th day and the day before check-in, you will lose the non-refundable confirmation deposit. Therefore, you will pay 50% of the total booking cost.
  • Last-Minute Cancellation or No-Show: From the day before check-in, or in the event of a no-show or early departure (not caused by the property’s fault), the property will retain 100% of the total booking amount.

Non-Refundable Booking Policy 

Our non-refundable rate offers a lower price compared to the standard rate. However, specific restrictions apply: 
  • Cancellation Rules: In the event of a cancellation at any time after the booking is completed, the guest will not be entitled to any refund.
  • Payment Terms: Therefore, the total amount of the reservation will be retained by the property under all circumstances. 

Super Flexible Cancellation Policy (3-Day Terms)

The super flexible policy offers maximum freedom, but it carries a higher cost compared to previous rates. The conditions are structured as follows:
  • Free Cancellation: The guest can cancel the reservation for free up to 3 days before the scheduled check-in date.
  • Late Cancellation Penalities: However, starting from the 3rd day before check-in, no refunds will be issued.
  • No-Shows or Early Departures: Similarly, in the event of a cancellation within this late window, a no-show, or an early departure from the apartment, the property will retain 100% of the total booking cost. 

Discounts and Special Offers

The Stay Hamlet company reserves the right to offer discounts and special promotional rates during specific periods of the year. Additionally, these temporary offers may be combined with our standard discounts.
Consequently, you may take advantage of multiple savings options. For instance, these include:
  • Last Minute Discounts: This offer applies to bookings made within 3 days of the scheduled check-in date. However, please note that specific restrictions apply to these promotional rates. Therefore, all last-minute reservations are strictly Non-Refundable.
  • Weekly Discount: This discount applies to stays with a minimum duration of 7 nights. Consequently, bookings made under this rate will automatically follow our Flexible Cancellation Policy.
  • Monthly Discount: This promotional rate applies to stays exceeding 28 nights. Similarly, these long-term reservations are governed by our Flexible Cancellation Policy.
    Please note that you are required to read the specific terms and conditions of each individual rate carefully before completing your booking.

Additional Fees and Supplements :

The Stay Hamlet company may apply additional fees depending on specific guest requests or seasonal requirements. Therefore, we invite you to review the following supplements that may apply to your booking:
 

Tourist Tax (City Tax)

The Municipality of Milan requires a tourist tax of 9.50 euros per day for each adult guest. However, children under 18 years of age are completely exempt. The payment methods vary depending on your booking channel: 
  • Airbnb Guests: The platform will collect the tourist tax automatically at the time of your booking.

  • Direct Bookings and Other OTAs (Booking.com, VRBO, etc.): Guests must pay the tax directly to the property via bank transfer.

Municipality of Milano

Please consult the official portal of the Municipality of Milan to review specific legal exemptions. Consequently, guests traveling with children under 18 must complete an exemption form to claim this right. You can download it directly from the Municipality’s website or by clicking our local link: “Self-Certification for Milan Tourist Tax Exemption”. 
 

Municipality of Riomaggiore (Cinque Terre)

The tourist tax for the Municipality of Riomaggiore is 3.00 euros per day for the first 3 consecutive days of your stay. This fee applies to all guests aged 10 and over. Children under 10 years of age are exempt. 
  • Payment Method: Guests must pay this fee directly to the property via bank transfer or in cash.
  • Exemption Process: Parents traveling with children under 10 must fill out an exemption form. You can download it from the Municipality of Riomaggiore website or through this link: “Riomaggiore Exemption Form”. 
All completed and signed forms must be left at the property or emailed to serenella@stayhamlet.it. For your convenience, we have gathered all download links for these modules at the bottom of this page.

Additional Fees and Supplements

Cleaning Fees and Linen Supplies

A mandatory fee applies to each stay. This fee includes the initial cleaning and the supply of bed linens and towels for every guest.
To ensure maximum transparency, please note our specific house rules regarding cleaning services:
  • Long-Term Stays: Guests staying longer than 7 nights are entitled to a fresh bed linen change at a discounted rate.
  • Mid-Stay Cleaning: After 3 nights of stay, you can request an extra house cleaning service. This service costs 14 euros per hour. However, please consult the property manager in advance to check service availability.
  • Kitchen and Dish Cleaning: Under no circumstances does the cleaning fee include washing dishes, pots, or cutlery. Therefore, cleaning the kitchenware remains strictly the responsibility of the guest.
  • Extra Linen Requests: The standard mandatory cleaning fee includes one set of sheets and towels per guest. Consequently, if you require extra sheets or towels beyond the standard setup, an additional supplement will apply.
 

Pet Policies and Booking Terms & Conditions:

According to our official Booking Terms & Conditions, we apply a supplement ranging from 15 to 25 euros per week for each pet hosted in our holiday homes. Consequently, for stays shorter than one week, this additional fee will apply per reservation.
However, please note that not all properties listed on our website are pet-friendly. Therefore, you are required to consult the specific house rules of each individual structure before confirming your stay.

Compliance with our Booking Terms & Conditions

Check-in and Check-out Times

Guests must strictly respect the check-in and check-out times established by the property. In fact, this window is necessary to allow proper cleaning and preparation of the rooms for the next guests.
Consequently, in the event of an unapproved late check-in or late check-out, the property reserves the right to charge an additional supplement.
 

Safety and Security Rules

Guests are required to follow all established safety regulations during their stay. For instance, this includes the correct and responsible use of electrical systems, fire safety devices, and all equipment provided within the property. Therefore, any damage caused by negligence remains the sole responsibility of the guest.
 

Privacy Policy

Consult our Privacy Policy page directly on this site.

Cookies Policy

Regarding the use of cookies on this website, please read our dedicated Cookies Policy page for comprehensive details.

Final Provisions and Booking Confirmations

Every additional fee, supplement, or discount will be clearly communicated and displayed during the reservation process.
Please note that our cancellation policies are strictly non-negotiable and cannot be modified after confirmation. Therefore, we highly recommend that guests carefully evaluate and choose the option that best suits their needs before finalizing their purchase.
Ultimately, by completing a reservation, you declare your full acceptance of these Booking Terms & Conditions.

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